Professional Summary
Detail-oriented office administrator with 3 years of UK SME experience supporting finance, HR and operations teams. Confident with Microsoft 365, Xero, and customer-facing communication in English and Romanian. Strong organiser who reduced expense-report turnaround from 5 days to 2 in current role. Looking for an admin or junior coordinator role in a growing UK business.
Work Experience
Northbridge Consulting Ltd — London, UK
- Managing diaries, meeting room bookings and travel for a 15-person consultancy
- Processing supplier invoices and expense reports in Xero (~£40K monthly volume)
- First point of contact for clients via phone, email and reception — escalating where needed
- Coordinated office relocation in Q3 2024 (12 staff, zero downtime, on budget)
- Reduced expense-report processing time from 5 days to 2 through SOP rewrite
Vodafone UK (Contact Centre via Capita) — Stratford, UK
- Handled 60+ inbound customer calls per shift in English and Romanian
- Resolved 92% of cases on first contact; consistently above team average
- Trained as Romanian-language specialist for diaspora customers
Hilton Garden Inn — Heathrow, UK
- Front desk check-in/out for 200-room hotel during busy summer 2021
- Handled cash, card and corporate billing accurately
Skills
- Microsoft 365 (Word, Excel, Outlook)
- Excel (Pivot tables, VLOOKUP)
- Xero accounting
- Customer service (B2B & B2C)
- Diary & travel management
- Document management
- Invoice processing
- Phone & email etiquette
- Bilingual communication
- Process improvement
Education
London Metropolitan University — London, UK
Colegiul Economic "Mihail Kogălniceanu", Focșani
Languages
- Romanian — Native
- English — Fluent (CEFR C2) — IELTS 8.0
- Spanish — Conversational (B1)
References
Available on request.